Paper doesn’t just cost money to purchase; it costs valuable technician time. And that time spent idling in the growing HVAC industry could begin to take its toll on the bottom line.
A proper HVAC field service software can not only help get rid of the piles of paper, but also keep technicians doing what they do best, working for their customers to solve an issue, or on the road to the next job. It’s why there is a growing need for field service software in the industry, as HVAC contractors are spending too much valuable time printing forms, completing tune-up or multi-unit checklists on clipboards and driving back to the office to sync and re-enter data.
It’s time that all adds up quickly, and more importantly, it adds up to a decrease on the bottom line. With the right field service software, automating and integrating a mobile solution can trim valuable time HVAC contractors are spending filling out paper and recording details, while also giving their customers a better experience, by giving the technician the ability to look up past work history, work with checklists and sync all of it back to the office in real time, cutting down time the technician would spend putting pen to paper.
HVAC contractors are now empowered with the tools they need to deliver effective and efficient service to their customers. Mobility and automation have increased the first-time fix rate, as along with past work history, the technician now can take photos of the defects, acquire signatures and can access an inventory system to request the parts need to complete the job. It means less time driving back and forth to the office, or time spent with the customer getting details from a previous visit, and instead gets the technician straight to work for a faster repair.
Field service software in the HVAC industry has streamlined operations tasks, including the added benefit of dispatchers being able to generate schedules and routes based on availability. It ensures the right technician, with the right skills, certifications and in the right location, can now be scheduled for a job through the field service software, limiting the back-and-forth contact between the dispatcher and the HVAC contractor, or even possibly eliminating it all together.
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