Would you like to have an advantage over half your competition? Most field service management organizations would jump at that chance, considering the service industry across HVAC, Facilities Management, Fire and Life Safety and IT Services is expected to expand well beyond 2020. 52% of service companies are still doing things manually, with paper, pens, clipboards and filing cabinets, so taking the advantage could be as simple as moving forward with a field service management software.
In the HVACR industry, not all work is covered under a preventative maintenance contract or service level agreement. It can be an emergency repair called in by the customer to the office, or something a HVAC technician notices on a regular inspection that needs to be looked after. But before any repair can happen and parts ordered, the customer is going to want to know the cost that is associated, and for that, a quote is going to be needed.
When selecting a field service management software, you are really selecting a solution to three fundamental areas of field service – people, processes, and data.How you manage technicians and subcontractors, how work orders are created and finalized, and how your business makes critical business decisions can all be drastically affected by installing a field service software, as opposed to using multiple systems, manual approaches, and spreadsheets.
Many janitorial services are making the switch to some form of facility management software and ditching the pen and paper. Makes sense, considering one of their many jobs is to empty trash bins and recycling boxes, so any place they can reduce paper is a bonus.
With new check-listing features built into Fieldpoint’s mobile field service app, HVAC technicians are benefitting from new field service
When ISA Fire and Security saw, their business expanding, they knew the old manual paper process was going to be a burden to their growing workforce.
Topics: Service Management Software