The weather is changing and air conditioners are going to be turned off soon to be replaced by furnaces. And to ensure a furnace is running at peak efficiency, a visit by an HVAC technician for a regular maintenance schedule is needed.
With new check-listing features built into Fieldpoint’s mobile field service app, HVAC technicians are benefitting from new field service
The Definition of a Good Field Service Application
Communication between the dispatch team and the field service technician in the HVAC industry needs to be in a seamless line. With calls coming in for break and fix issues, or projects to undertake, high call volume is a regular occurrence, especially with field service technicians needing instructions from the dispatcher about their next call, or a request for parts. This makes sense only if you can put more of that critical information in the field service technician’s hand, and automate the scheduling process. Dispatch can spend more time fielding calls from customers, while technicians don’t need to wait for simple answers.