The field service industry is expected to see continued growth straight through to 2025, and plenty of that is being led by field service software and the ability to automate many of the processes of field service work.
During the hotter summer months and colder winters months, HVAC field service technicians are generally at their busiest. Extreme temperature changes mean HVAC systems are running, and a slip in peak efficiency will lead to a call for an HVAC technician to come out for a repair.
What if you could have an advantage over 50% of your competition? Most field serviceorganizations would jump at that chance, considering the service industry across HVAC, Facilities Management, Fire and Life Safety and IT Services is expected to expand well beyond 2020. Having that advantage could be as simple as moving forward with a field service softwaresolution, as 52% of service companies are still doing things manually. Paper, pens, clipboards and filing cabinets, all creating plenty of headaches, while also creating plenty of opportunities for those with a field service software to take advantage of automation and mobility.
The field service software industry is expected to grow globally to $4.45 billion by 2022, a growth of 16.5% per year compounded annually from 2016 numbers. That’s a lot of potential growth across many sectors, and HVAC and refrigeration are pegged to be one of the highest grossing.
The HVAC industry is amid a boom of growth, as according to the United States Department of Labor’s Bureau of Labor Statistics, demand will increase by 30 percent between 2010 and 2020.
When you think of any type of HVAC field service call that requires a technician to come to a job site, one thing always remains constant; the technician must drive to the site.
Where are your technicians? It’s a question many in the HVAC field service industry are asking, especially when customers are calling and about the status of their work order. It can be a difficult conversation to have with a customer, especially if you haven’t equipped a GPS device to your technician.
There are two main streams of revenue for HVAC companies. Either they are installing large units on malls, hospitals or office buildings, or they are maintaining those units through preventative maintenance contracts and service level agreements.
Buying a field service software isn’t as simple as walking into your nearest Best Buy, grabbing it off the shelf and installing it on your computer. It’s a complex decision that requires demonstration of the product, implementation of the software and a full understanding of the benefits of what you’re purchasing.
The HVAC service industry is more competitive than ever, as higher expectations from customers are creating an industry that has shifted from a cost-centric and reactive approach to a value-centric and proactive approach.