With growing operations across many different industries, including HVAC, oil and gas, facilities maintenance, fire and life safety and industrial equipment maintenance, as well as increasing use of smartphone devices, a rising demand for better organizational efficiency, and a reduced cost of operations, field service management will see exceptional growth with the adaptation of new technology.
In the HVACR industry, not all work is covered under a preventative maintenance contract or service level agreement. It can be an emergency repair called in by the customer to the office, or something a HVAC technician notices on a regular inspection that needs to be looked after. But before any repair can happen and parts ordered, the customer is going to want to know the cost that is associated, and for that, a quote is going to be needed.
The field service software industry is expected to grow globally to $4.45 billion by 2022, a growth of 16.5% per year compounded annually from 2016 numbers. That’s a lot of potential growth across many sectors, and HVAC and refrigeration are pegged to be one of the highest grossing.
The HVAC industry is amid a boom of growth, as according to the United States Department of Labor’s Bureau of Labor Statistics, demand will increase by 30 percent between 2010 and 2020.
When you think of any type of HVAC field service call that requires a technician to come to a job site, one thing always remains constant; the technician must drive to the site.
Where are your technicians? It’s a question many in the HVAC field service industry are asking, especially when customers are calling and about the status of their work order. It can be a difficult conversation to have with a customer, especially if you haven’t equipped a GPS device to your technician.
There are two main streams of revenue for HVAC companies. Either they are installing large units on malls, hospitals or office buildings, or they are maintaining those units through preventative maintenance contracts and service level agreements.
Buying a field service software isn’t as simple as walking into your nearest Best Buy, grabbing it off the shelf and installing it on your computer. It’s a complex decision that requires demonstration of the product, implementation of the software and a full understanding of the benefits of what you’re purchasing.
The HVAC service industry is more competitive than ever, as higher expectations from customers are creating an industry that has shifted from a cost-centric and reactive approach to a value-centric and proactive approach.