Delivering superior field service management to customers isn’t an easy task, and can leave many businesses overwhelmed with growing concerns, not just from their customers, but from within their own organizations. Managing work tasks, keeping an eye on expenses, and trying to satisfy customers with speedy service and high first-time fix rates can make for a challenging day without the right tools to complete the job.
Optimizing your HVAC organization is often overlooked, as 74% of HVAC companies are not using an HVAC field service software. That’s a lot of day-to-day activities that are being left to manual processes that could cause delays in service delivery, excess costs, and irritated customers. Considering how competitive the HVAC industry is, many businesses are still not getting on board with a solution that can address multiple issues and streamline their field service management approach. And considering all the areas an HVAC field service software can address, it would seem like a smart business decision to adopt an automated, mobile, and fully integrated software solution.
Topics: Field Service Management
During the hotter summer months and colder winters months, HVAC field service technicians are generally at their busiest. Extreme temperature changes mean HVAC systems are running, and a slip in peak efficiency will lead to a call for an HVAC technician to come out for a repair.
The new year is right around the corner, so it’s never too early to start thinking of what 2018 will bring for field service management, and what will be the hot topics moving forward. With the field service industry expected to see continuous growth through 2020, 2018 offers field service organizations plenty of time to still get in on the latest technology and innovations to take advantage of the increase in service calls.
What if you could have an advantage over 50% of your competition? Most field serviceorganizations would jump at that chance, considering the service industry across HVAC, Facilities Management, Fire and Life Safety and IT Services is expected to expand well beyond 2020. Having that advantage could be as simple as moving forward with a field service softwaresolution, as 52% of service companies are still doing things manually. Paper, pens, clipboards and filing cabinets, all creating plenty of headaches, while also creating plenty of opportunities for those with a field service software to take advantage of automation and mobility.
The field service software industry is expected to grow globally to $4.45 billion by 2022, a growth of 16.5% per year compounded annually from 2016 numbers. That’s a lot of potential growth across many sectors, and HVAC and refrigeration are pegged to be one of the highest grossing.
When customers experience a situation in which they need a technician on site, the timeless way of getting a hold of a field service organization is to just pick up the phone and call them. For some, that is a simple way of doing business, however, depending on the business and nature of the repair needed, it could mean long hold times waiting for a dispatcher to get on the line, and a lot of information needs to change hands to create the work order. No one wants to spend an extended period on the phone to get a technician on site, so field service management software is designed with many ways to automate the process of creating work orders so that customers can get back to their own business. With quick input from customers, work orders are generated automatically and are ready to be scheduled, without the need to tie up a phone line.
The HVAC industry is amid a boom of growth, as according to the United States Department of Labor’s Bureau of Labor Statistics, demand will increase by 30 percent between 2010 and 2020.
Think about all those commercials you see on television about financial planning and preparing for your future retirement. Invest now and live happy later. They make it sound so simple. Obviously the more you save and put into retirement plans, the better off you will be once you reach that golden age.
When you think of any type of HVAC field service call that requires a technician to come to a job site, one thing always remains constant; the technician must drive to the site.