Buying a field service software isn’t as simple as walking into your nearest Best Buy, grabbing it off the shelf and installing it on your computer. It’s a complex decision that requires demonstration of the product, implementation of the software and a full understanding of the benefits of what you’re purchasing.
If you’re going to implement field service software, getting one that is already integrated with your ERP and CRM systems is the optimal option. Harmony between two sets of software will not only increase the communication lines between the two programs but also save you valuable time on having to re-enter data that has already been put into one system. Think of it just like you would any part of your business. Your service department needs to be working with your accounting department for invoicing and billing, your inventory warehouses for stock levels, and sales for new products or services. If the lines of communication in person-to-person conversations are broken, it can cost your business dearly. It’s the same with your field service and accounting software.
With new check-listing features built into Fieldpoint’s mobile field service app, HVAC technicians are benefitting from new field service
Field service automation can mean many different things, but in most cases, we think of something happening automatically after being prompted to do so, without human intervention. In most cases, we think of the Internet of Things technology, where sensors detect a problem in a piece of equipment and send a notification that a service call needs to complete.
Field service software can do a lot of things, but one thing it can’t replace is your technician’s interaction with customers. Through the Internet of Things technology, preventative maintenance schedules, and past repair history, technician’s can learn a lot about an upcoming job before they get to the job site. But often first-hand information from the customer is what really will decide what needs to be addressed. With your technicians, often being the face of the organization, they are who customers see every day, dealing with growing escalations and concerns, and are walking into a customer’s space not fully knowing the situation at hand. So, while no field service application can speak to a customer directly, it can be a helpful tool to your technicians to bring a service call to a quick resolution, while keeping your customers satisfied.
The Definition of a Good Field Service Application
With thousands of recurring work orders generated every month, Aegis Chemical Solutions’ (Aegis) long-term goals of providing quality customer service, while also reducing costs and minimizing any time wasted, ran a risk of not being met.
Inspections aren’t just a hassle in the fire and life safety space, they are potentially lifesaving. So, getting a proper maintenance schedule not only assures that inspections are completed regularly, it also ensures that your sprinkler systems, fire alarm panels, full building security systems, smoke alarms and fire extinguishers meet code compliance, and are in proper working order.
In the field, having all the tools on hand to complete a service call is imperative. To receive and complete a service call, field service technicians rely on a plethora of information. Fieldpoint’s field service app has brought all of it together and placed it in the palm of your field service technician’s hand.