No matter how much technology has changed or what kind of facility maintenance software solution you decide to use, one thing when it comes to field service that hasn’t changed with the growing adaptation of technologies – you need to embrace your customers to succeed.
Service calls can come in at any moment as sometimes, things just happen. A broken window, a burnt-out lightbulb, or a broken-down hand dryer isn’t something generally planned and put into a preventative maintenance contract when it comes to regularly scheduled maintenance in a facility such as a mall, office building or hotel.
While service managers would prefer to be proactive in their facilities maintenance strategy, from time to time, being reactive is just unavoidable. But that doesn’t mean being proactive is out of the question, as regularly scheduled maintenance will not only keep a facilities machinery, equipment and surfaces in good working order, but also minimize the potential for any reactive problems that may occur.
That’s why recurring maintenance appointments generated by a facilities maintenance software is a good place to start when customers want to avoid unforeseen events. It’s all about planning for the future and utilizing a maintenance schedule to keep things in top working order. On-going maintenance of a property is a fantastic way to improve the longevity of that space, while customers will enjoy that maintenance is taking care of itself.
By signing your customers to preventative maintenance schedules in your facilities management software, service to facilities can be provided at many different time intervals that can be a great resource for revenue. Automatically by the software, as dictated by the service level agreement signed, work orders are generated, ensuring nothing is missed on a contract. Regular maintenance becomes an activity that can be planned, offering your company the opportunity to sell a planned future of maintenance, as opposed to just reactive services.
It becomes costly for your customers to be reactive than proactive, as equipment and machinery that is well maintained and a building space that is properly cleaned won’t require drastic service. A janitorial service provider who vacuums and maintains carpeting in an office space will expand the life of that carpet, which in turn means the office won’t need to spend money on re-carpeting as often. While regular service on equipment will ensure it’s working on peak functionality, as opposed to waiting for it to break and requiring large service or the potential to replace the equipment at great cost.
A facilities maintenance software can’t stop cracks in a window or an unforeseen accident in a washroom, but it can help to limit the number of times customer are calling because they are reacting to a problem that could have been avoided in the first place. It’s not just about selling a service, it’s about selling future longevity for their equipment and space.