Technology Boom in Field Service Management

Posted by Fieldpoint Service Applications on Feb 14, 2018 9:30:49 AM

With growing operations across many different industries, including HVAC, oil and gas, facilities maintenance, fire and life safety and industrial equipment maintenance, as well as increasing use of smartphone devices, a rising demand for better organizational efficiency, and a reduced cost of operations, field service management will see exceptional growth with the adaptation of new technology.

Field service management is expected to reach $4.16 billion by 2025, a significant growth from the $1,725.8 million value in 2016, according to Grand View Research Inc, and field service management software is being seen as a driving force.

Field service management software has advanced into cloud-based services and supports the integration of other ERP and CRM software which will increase their use going forward, as field service organizations look to streamline their service and accounting departments and minimize the amount of administrative staff needed to complete tasks.

Mobile field service software is the most preferred solution moving forward, as all industries are seeing the benefits of having a mobile solution aids in faster and more comprehensive reporting, makes receiving alerts easier, and allows for visibility into the performance of individual technicians.

Reduced deployment costs and speed of deployment are pushing many in the facilities maintenance, HVAC, and industrial equipment maintenance industries into cloud-based field service management software solutions, while many enterprises are moving to a field service software to manage their growing field of technicians and employees.


A Complete Solution with a Field Service Management Software

Organizations across many industries are wanting a software that manages their workforce, inventory, customers, service contracts and, of course, their field technician’s schedules. Simply put, they want an all-in-one field service management solution, and when evaluating their options, field service organizations are selecting a software based on their ability to solve multiple problems through an inclusive and integrated platform.

Through integrations with various CRM and ERP systems, along with scheduling and dispatch tools, work order automation, and advancements in mobile field service app features, field service management software is in the realm of a full-service solution that can remove any manual processing, keep work standards high and make billing faster.

Field service organizations are already adopting a mobile field service software solution to get ahead of their competition as the industry continues to climb heading towards 2025. Minimizing their own costs for administrative staff, and taking on more projects, service level contracts and emergency break/fix repair jobs is the primary focus heading into the future, as the field service industry continues the global demand for their service rise.

Adopting a field service management software is no longer just a thought for the field service space moving forward, but rather, it’s turning into a necessity in order to manage the growing demand for service, while trying to keep revenue margins high and expense costs down.

Topics: field service automation, HVAC Business Software, mobile field service app