Is Automation Dominating Field Service Management?

Posted by Fieldpoint Service Applications on May 2, 2018 9:23:56 AM

The field service industry is expected to see continued growth straight through to 2025, and plenty of that is being led by field service software and the ability to automate many of the processes of field service work.

Field service software will play a significant role in the new trends in the coming years, as automation and mobility will continue to drive the industry forward, with new innovations being designed all the time to make the life of field service technicians, dispatchers and service managers easier. Field technicians are having access to more information than ever before, from inventory controls to quoting tools and service history, all brought to their fingertips, thanks in part to the developments of field service software.

On-site information will continue to develop and improve, as a younger workforce starts to replace the older technicians who are retiring. Historical data from former journeymen that they have put into the system will become critical for the new technicians that will rely on that data, getting valuable training and expertise, even when the baby boomer generation has moved on.

Internet of Things and Field Service Management Software

While Internet of Things (IoT) isn’t new, it will be a driving force heading into the future, with more field service organizations coming to rely on the advantages of having sensor based technology help them in diagnosing equipment. HVAC organizations are turning preventative maintenance contracts into predictive maintenance contrasts, as these IoT sensors can predict when a failure in a machine is going to happen or when levels are not within normal parameters, and automatically create a work order for service to be performed.

It’s a drastic change for the many industries, as no longer are you waiting for a piece of equipment to fail or break down, but instead are monitoring how the equipment is working to maintain its highest levels at all times, limiting the amount of downtime they have.

Automation Will Dominate Field Service Management Software

Automation isn’t new to those who use field service management software, but it will be a greater part of their service delivery and how their organization performs moving forward. Work order creation, scheduling and dispatch, and billing are all becoming automated, taking the task away from an administrator in order to speed up delivery times. With the increase in service calls expected to continue well into 2025, field service organizations are either having to hire more hands to take on the influx of calls and complete the work needed in the office to get the technicians to the right places, or they can turn to automation tools to do those jobs for them.

Employees can now be put on other tasks or can reduce the amount of administrative needed to dispatch, all while maintaining a level of efficiency and have the organization run smoothly. You can’t automate the hands-on work the technicians do in the field, but making it easier for the hands in the office to get work orders and invoices processed quickly will increase revenues and speed up billing times.

Topics: hvac field service software, work order management, field service software