The influx of break fix and emergency calls can be quite high the HVAC industry. These calls need to be prioritized and worked into the field service engineer’s schedules as soon as possible. This, however, could mean, changes to assigned work orders.
Many HVAC companies are still working off paper-based processes to manage their field service activities workflow. This brings additional difficulties to making changes to schedules and dispatching work to field service technicians, as they do not have visibility into all the information required.
With HVAC companies, processes and needs can be extremely complex – as different work orders need specifically skilled technicians, parts, and tools. Many companies cover everything from design to install, renovation and service work, so each day has different requirements. With paper-based activities, you cannot access data in real time, so getting invoices out, stock checks can all be delayed.
The industry is evolving at an unprecedented pace; technology is becoming smarter and equipment more complex. Customer expectations are rising, and service delivery needs to be kept at an optimum level.
Implementing Field Service Software
With the high influx of work orders, it is imperative to be able to automate the work orders electronically and ditch the paper. Fieldpoint will reduce the administrative cost and time, no more missed opportunities because of lost paperwork and decreased the time from work order completion to invoice from days to minutes.
Preventative Maintenance for Equipment Uptime
Building automation systems can be invaluable in maintenance diagnostics by significantly improving response time to maintenance issues via troubleshooting. Building systems are the heart of any facility. Without HVAC services, a building would be uninhabitable. That’s why an active preventive and predictive HVAC maintenance program isn’t an option; it’s a must. With Fieldpoint, the application automatically creates work orders at specified intervals, to have the right technicians go out to the site and check equipment. This helps equipment uptime and reduces the number of breakdowns.
Subcontractor Management Software
Many companies are now turning to third parties or contractors to complete their service calls. Fieldpoint has a subcontractor management software that allows the freelancers to have the same level of functionality as their in-house technicians. We can help you manage quotations, work orders, pricing agreements, and automate the subcontractor assignment and dispatching of work orders.
Connected Field Service and Predictive Maintenance
The paradigm is shifting from a reactive/preventative model to a predictive maintenance model. Where equipment was serviced at fixed intervals, now machines and devices can notify us when they are operating outside of normal parameters or predict when failure is imminent, allowing us to pre-emptively provide service. Technicians visit sites and inspect equipment when it is needed. This model results in lower administrative and field resource cost, improved equipment uptime, and higher customer satisfaction. Now you can provide better levels of service at lower costs than your competitors.