Straight out of the box, Fieldpoint’s field service software integration with Microsoft Dynamics GP has streamlined the way businesses connect their various departments. No longer is there a need to use two different programs, entering the same data multiple times. With out-of-box synchronization, tasks such as inputting customer information, products and employees, is done once, efficiently, removing the risk of errors due to multiple entries.
Topics: Field Service Management
Maintenance in the medical device space is a multiple level commitment for any field service company. From typical break and fix repairs, to maintenance schedules and inspections, there are many agreements that can be put in place to repair diagnostic, imaging, surgical, laser and hospital equipment that could potentially be lifesaving.
Enterprises that manage customer contracts and service agreements are experiencing revenue leakage, because they rely on paper management, spreadsheets, and stand-alone systems. Service Contracts are as important, if not more important, than the initial sale. Managing contracts, however, can be a clerical nightmare and, if not maintained properly, can result in lost revenue and poor customer service.
It should be a given that your field service management software comes with mobile field service app capabilities. It’s 2017, right? With mobile technology available, more and more field service organizations are taking advantage of what they can get done with a small device, as opposed to pen and paper.
Topics: Field Service Management
With growing operations across many different industries, including HVAC, oil and gas, facilities maintenance, fire and life safety and industrial equipment maintenance, as well as increasing use of smartphone devices, a rising demand for better organizational efficiency, and a reduced cost of operations, field service management will see exceptional growth with the adaptation of new technology.
Would you like to have an advantage over half your competition? Most field service management organizations would jump at that chance, considering the service industry across HVAC, Facilities Management, Fire and Life Safety and IT Services is expected to expand well beyond 2020. 52% of service companies are still doing things manually, with paper, pens, clipboards and filing cabinets, so taking the advantage could be as simple as moving forward with a field service management software.
In the HVACR industry, not all work is covered under a preventative maintenance contract or service level agreement. It can be an emergency repair called in by the customer to the office, or something a HVAC technician notices on a regular inspection that needs to be looked after. But before any repair can happen and parts ordered, the customer is going to want to know the cost that is associated, and for that, a quote is going to be needed.
No matter how much technology has changed or what kind of facility maintenance software solution you decide to use, one thing when it comes to field service that hasn’t changed with the growing adaptation of technologies – you need to embrace your customers to succeed.
When selecting a field service management software, you are really selecting a solution to three fundamental areas of field service – people, processes, and data.How you manage technicians and subcontractors, how work orders are created and finalized, and how your business makes critical business decisions can all be drastically affected by installing a field service software, as opposed to using multiple systems, manual approaches, and spreadsheets.