There is a growing demand for greater accuracy, efficiency and customer service in the field service management space, and with those increased demands, field service management software is having to keep up with new features and technology that not only meet the demand, but excel well beyond them.
Topics: field service software
The field service cycle generally starts with a quote or a proposal. Whether it’s a break/fix repair, a contract for preventative maintenance, or an installation project, customers want an accurate and detailed quote so they know what they are getting in service, and how much it will cost. It can be a labor-intensive process to produce quotes and proposals for customers, and have it presented to them in a way that they understand each line item and what value they are getting. And your sales team can be under pressure to get quotes back quickly to ensure a fast fix rate.
The field service industry is expected to see continued growth straight through to 2025, and plenty of that is being led by field service software and the ability to automate many of the processes of field service work.
Straight out of the box, Fieldpoint’s field service software integration with Microsoft Dynamics GP has streamlined the way businesses connect their various departments. No longer is there a need to use two different programs, entering the same data multiple times. With out-of-box synchronization, tasks such as inputting customer information, products and employees, is done once, efficiently, removing the risk of errors due to multiple entries.
Topics: Field Service Management
Maintenance in the medical device space is a multiple level commitment for any field service company. From typical break and fix repairs, to maintenance schedules and inspections, there are many agreements that can be put in place to repair diagnostic, imaging, surgical, laser and hospital equipment that could potentially be lifesaving.
Enterprises that manage customer contracts and service agreements are experiencing revenue leakage, because they rely on paper management, spreadsheets, and stand-alone systems. Service Contracts are as important, if not more important, than the initial sale. Managing contracts, however, can be a clerical nightmare and, if not maintained properly, can result in lost revenue and poor customer service.
It should be a given that your field service management software comes with mobile field service app capabilities. It’s 2017, right? With mobile technology available, more and more field service organizations are taking advantage of what they can get done with a small device, as opposed to pen and paper.
Topics: Field Service Management
With growing operations across many different industries, including HVAC, oil and gas, facilities maintenance, fire and life safety and industrial equipment maintenance, as well as increasing use of smartphone devices, a rising demand for better organizational efficiency, and a reduced cost of operations, field service management will see exceptional growth with the adaptation of new technology.
Would you like to have an advantage over half your competition? Most field service management organizations would jump at that chance, considering the service industry across HVAC, Facilities Management, Fire and Life Safety and IT Services is expected to expand well beyond 2020. 52% of service companies are still doing things manually, with paper, pens, clipboards and filing cabinets, so taking the advantage could be as simple as moving forward with a field service management software.