There was a time when the thought of using a mobile phone was considered the future of field service, yet today, it’s part of what we consider to be the norm. Mobility has transformed how field service applications work with each other, allowing greater flexibility, speed, and efficiency for technicians while giving the head office a real-time look into what is happening in the field.
Customers today want field service automation. They want machines to do the talking. Rather than waiting for something to break or someone to notice a faulty piece of equipment, the growing trend now is for machines, through sensors, to detect a defect and send a message that it needs to be repaired.