When you think of any type of HVAC field service call that requires a technician to come to a job site, one thing always remains constant; the technician must drive to the site.
Where are your technicians? It’s a question many in the HVAC field service industry are asking, especially when customers are calling and about the status of their work order. It can be a difficult conversation to have with a customer, especially if you haven’t equipped a GPS device to your technician.
There are two main streams of revenue for HVAC companies. Either they are installing large units on malls, hospitals or office buildings, or they are maintaining those units through preventative maintenance contracts and service level agreements.
Any integration is meant to open communication lines, and one of the most important lines is between field service software and accounting software. Synchronization between the field service management system and the accounting software allows for the real-time passing of customer profiles, while also affecting inventory, purchases and at the end, billing.
A growing trend in the workforce today is the increased use of subcontracted labor to deliver client service commitments. Partly, this is because of the difficulty to hire direct labor, as well as the aggressive growth strategies that many service companies are undertaking.
Communication between the dispatch team and the field service technician in the HVAC industry needs to be in a seamless line. With calls coming in for break and fix issues, or projects to undertake, high call volume is a regular occurrence, especially with field service technicians needing instructions from the dispatcher about their next call, or a request for parts. This makes sense only if you can put more of that critical information in the field service technician’s hand, and automate the scheduling process. Dispatch can spend more time fielding calls from customers, while technicians don’t need to wait for simple answers.
Paper doesn’t just cost money to purchase; it costs valuable technician time. And that time spent idling in the growing HVAC industry could begin to take its toll on the bottom line.
The influx of break fix and emergency calls can be quite high the HVAC industry. These calls need to be prioritized and worked into the field service engineer’s schedules as soon as possible. This, however, could mean, changes to assigned work orders.