Fieldpoint's Out of Box Integration with NetSuite

Posted by Fieldpoint Service Applications on Sep 13, 2017 10:13:24 AM

If you’re going to implement field service software, getting one that is already integrated with your ERP and CRM systems is the optimal option. Harmony between two sets of software will not only increase the communication lines between the two programs but also save you valuable time on having to re-enter data that has already been put into one system. Think of it just like you would any part of your business. Your service department needs to be working with your accounting department for invoicing and billing, your inventory warehouses for stock levels, and sales for new products or services. If the lines of communication in person-to-person conversations are broken, it can cost your business dearly. It’s the same with your field service and accounting software.

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Topics: Field Service Management, field service app, field service automation

What is Your Cost Per Dispatch?

Posted by Fieldpoint Service Applications on Sep 11, 2017 11:19:53 AM

 

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Topics: Field Service Management

Advanced Check-listing Feature in Field Service Software for HVAC

Posted by Fieldpoint Service Applications on Sep 8, 2017 10:13:50 AM

With new check-listing features built into Fieldpoint’s field mobile app, HVAC technicians are benefitting from new field service automations that are responsive to their input on the job site.

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Topics: Field Service Management, Service Management Software, field service app, hvac field service software

Underutilized Automation Processes That Can Change Your Business

Posted by Fieldpoint Service Applications on Sep 5, 2017 9:25:40 AM

Field service automation can mean many different things, but in most cases, we think of something happening automatically after being prompted to do so, without human intervention. In most cases, we think of the Internet of Things technology, where sensors detect a problem in a piece of equipment and send a notification that a service call needs to complete.

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Topics: Field Service Management, field service app, Field technicians

The Technician, Field Service Software And Success

Posted by Fieldpoint Service Applications on Aug 31, 2017 10:36:04 AM

Field service software can do a lot of things, but one thing it can’t replace is your technician’s interaction with customers. Through the Internet of Things technology, preventative maintenance schedules, and past repair history, technician’s can learn a lot about an upcoming job before they get to the job site. But often first-hand information from the customer is what really will decide what needs to be addressed. With your technicians, often being the face of the organization, they are who customers see every day, dealing with growing escalations and concerns, and are walking into a customer’s space not fully knowing the situation at hand. So, while no field service application can speak to a customer directly, it can be a helpful tool to your technicians to bring a service call to a quick resolution, while keeping your customers satisfied.

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Topics: Field Service Management, field service app, field service automation, Field technicians

What Factors Contribute to Field Service Efficiency?

Posted by Fieldpoint Service Applications on Aug 25, 2017 8:00:00 AM

The Definition of a Good Field Service Application 

Achieving maximum productivity with minimum wasted effort or expense – the definition of efficient. Although some would say, that’s also the definition of a good field service application.

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Topics: Field Service Management, field service app, hvac field service software, field service automation

Field Service Software for The Medical Device Industry

Posted by Fieldpoint Service Applications on Aug 23, 2017 10:07:00 AM

Maintenance in the medical device space is a multiple level commitment for any field service company. From typical break and fix repairs, to maintenance schedules and inspections, there are many agreements that can be put in place to repair diagnostic, imaging, surgical, laser and hospital equipment that could potentially be lifesaving.

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Topics: Field Service Management, IoT, field service automation, field service software, field service medical

Revenue Growth For Field Service Organization

Posted by Fieldpoint Service Applications on Aug 18, 2017 10:37:51 AM

The field service management industry is highly competitive, and customers are demanding more from technicians across all spaces. Expectations are higher and even the smallest mistake can cost you a client, so field service companies are having to find every way possible to keep their customers happy, while also keeping their profits high.

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Topics: Field Service Management

Accelerated Growth of the Field Service Management Market

Posted by Fieldpoint Service Applications on Aug 16, 2017 10:03:21 AM

THE STATISTICS

By 2025, the field service management market is expected to reach a value of $4.16 billion (USD), per a new report by Grand View Research, Inc. In 2016, the market was valued at $1.73 billion, so significant growth is expected over the course of the next decade.

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Topics: Field Service Management

Field Service Software for Fire & Life Safety

Posted by Fieldpoint Service Applications on Aug 14, 2017 9:34:10 AM

 

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Topics: Field Service Management, field service app, Fire and Life Safety, field service automation