HVAC and Project Management

Posted by Fieldpoint Service Applications on Aug 10, 2017 12:33:09 AM

When we think about a typical HVAC company, we basically think of their service, their preventative maintenance work, keeping coolant levels and tracking coolant that they take out, typical field service, break and fix type activity.

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Field Service Automation – The Proactive Model

Posted by Fieldpoint Service Applications on Aug 8, 2017 9:13:19 AM

In the field service space, the goal now is to be proactive, as opposed to reactive. It’s not just good enough anymore to be able to solve a maintenance or repair issue after a piece of equipment has already been broken, as companies are looking for ways to keep their equipment in good working order, to begin with, while also identifying problems before they happen.

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Fieldpoint’s Integration with WorkMarket for Subcontractor Management

Posted by Fieldpoint Service Applications on Aug 4, 2017 8:00:00 AM

With an increased demand for subcontractors and third parties to deliver service to clients and grow a field service management enterprise, Fieldpoint is offering a seamless integration with WorkMarket to enable clients to quickly connect with subcontractors.

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Topics: Field Service Management

Current Trends in Field Service Management

Posted by Fieldpoint Service Applications on Aug 2, 2017 8:00:00 AM

In the field service management space, there is a higher demand for greater accuracy, efficiency in work and greater customer service. With those increased demands, field service software has had to keep up with the trends, with new features and technology that will assist in accomplishing those goals.

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Topics: Field Service Management

Field Service Automation Reduces Redundant Waiting Times

Posted by Fieldpoint Service Applications on Jul 31, 2017 10:54:43 AM

We’ve all been victims of the service window. That time slot in which a service technician says they will arrive to complete a repair, yet it could be anywhere between the times of 9 a.m. and 3 p.m. So, you wait, get frustrated as the hours pass, waiting for a technician to arrive. It’s a frustrating experience for a customer, which reflects negatively on the company’s reputation, however, by utilizing field service software, the process can be automated many ways, which ultimately makes for a happier customer.

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Topics: Field Service Management

5 Ways Mobility Has Helped the HVAC industry

Posted by Fieldpoint Service Applications on Jul 27, 2017 1:29:23 PM

Mobile technology isn’t new, but the benefits of adding a field service app to your technician’s tool kit could be a new concept for any worker, especially in the HVAC industry.

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Topics: Field Service Management

Business Intelligence and Analytics in Field Service Management

Posted by Fieldpoint Service Applications on Jul 26, 2017 9:49:39 AM

Business Intelligence is more than just reports. It’s an in-depth business analysis module that caters to each specific person that uses the Fieldpoint field service software.

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Topics: Field Service Management, BI

Leveraging Core NetSuite Functionality for Field Service Management

Posted by Fieldpoint Service Applications on Jul 24, 2017 10:28:53 AM

Any integration is meant to open communication lines, and one of the most important lines is between field service software and accounting software. Synchronization between the field service management system and the accounting software allows for the real-time passing of customer profiles, while also affecting inventory, purchases and at the end, billing.

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Topics: Field Service Management, HVAC, Netsuite

CAN YOU ENVISION THE FUTURE OF FIELD SERVICE?

Posted by Fieldpoint Service Applications on Jul 21, 2017 9:23:13 AM

There was a time when the thought of using a mobile phone was considered the future of field service, yet today, it’s part of what we consider to be the norm. Mobility has transformed how field service applications work with each other, allowing greater flexibility, speed, and efficiency for technicians while giving the head office a real-time look into what is happening in the field.

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Topics: Field Service Management, IoT

INTERNET OF THINGS DRIVING CONSUMER BEHAVIOR IN THE FIELD SERVICE SPACE

Posted by Fieldpoint Service Applications on Jul 19, 2017 10:17:55 AM

Customers today want field service automation. They want machines to do the talking. Rather than waiting for something to break or someone to notice a faulty piece of equipment, the growing trend now is for machines, through sensors, to detect a defect and send a message that it needs to be repaired.

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Topics: IoT, field service automation, field service software