Any integration is meant to open communication lines, and one of the most important lines is between field service software and accounting software. Synchronization between the field service management system and the accounting software allows for the real-time passing of customer profiles, while also affecting inventory, purchases and at the end, billing.
There was a time when the thought of using a mobile phone was considered the future of field service, yet today, it’s part of what we consider to be the norm. Mobility has transformed how field service applications work with each other, allowing greater flexibility, speed, and efficiency for technicians while giving the head office a real-time look into what is happening in the field.
Customers today want field service automation. They want machines to do the talking. Rather than waiting for something to break or someone to notice a faulty piece of equipment, the growing trend now is for machines, through sensors, to detect a defect and send a message that it needs to be repaired.
With thousands of recurring work orders generated every month, Aegis Chemical Solutions’ (Aegis) long-term goals of providing quality customer service, while also reducing costs and minimizing any time wasted, ran a risk of not being met.
Inspections aren’t just a hassle in the fire and life safety space, they are potentially lifesaving. So, getting a proper maintenance schedule not only assures that inspections are completed regularly, it also ensures that your sprinkler systems, fire alarm panels, full building security systems, smoke alarms and fire extinguishers meet code compliance, and are in proper working order.
A growing trend in the workforce today is the increased use of subcontracted labor to deliver client service commitments. Partly, this is because of the difficulty to hire direct labor, as well as the aggressive growth strategies that many service companies are undertaking.
Communication between the dispatch team and the field service technician in the HVAC industry needs to be in a seamless line. With calls coming in for break and fix issues, or projects to undertake, high call volume is a regular occurrence, especially with field service technicians needing instructions from the dispatcher about their next call, or a request for parts. This makes sense only if you can put more of that critical information in the field service technician’s hand, and automate the scheduling process. Dispatch can spend more time fielding calls from customers, while technicians don’t need to wait for simple answers.
In the field, having all the tools on hand to complete a service call is imperative. To receive and complete a service call, field service technicians rely on a plethora of information. Fieldpoint’s field service app has brought all of it together and placed it in the palm of your field service technician’s hand.
When ISA Fire and Security saw, their business expanding, they knew the old manual paper process was going to be a burden to their growing workforce.