With growing operations across many different industries, including HVAC, oil and gas, facilities maintenance, fire and life safety and industrial equipment maintenance, as well as increasing use of smartphone devices, a rising demand for better organizational efficiency, and a reduced cost of operations, field service management will see exceptional growth with the adaptation of new technology.
Would you like to have an advantage over half your competition? Most field service management organizations would jump at that chance, considering the service industry across HVAC, Facilities Management, Fire and Life Safety and IT Services is expected to expand well beyond 2020. 52% of service companies are still doing things manually, with paper, pens, clipboards and filing cabinets, so taking the advantage could be as simple as moving forward with a field service management software.
In the HVACR industry, not all work is covered under a preventative maintenance contract or service level agreement. It can be an emergency repair called in by the customer to the office, or something a HVAC technician notices on a regular inspection that needs to be looked after. But before any repair can happen and parts ordered, the customer is going to want to know the cost that is associated, and for that, a quote is going to be needed.
No matter how much technology has changed or what kind of facility maintenance software solution you decide to use, one thing when it comes to field service that hasn’t changed with the growing adaptation of technologies – you need to embrace your customers to succeed.
When selecting a field service management software, you are really selecting a solution to three fundamental areas of field service – people, processes, and data.How you manage technicians and subcontractors, how work orders are created and finalized, and how your business makes critical business decisions can all be drastically affected by installing a field service software, as opposed to using multiple systems, manual approaches, and spreadsheets.
Choosing Your Device for Mobile Field Service Software
During the busy HVAC season, the focus is rightfully on providing the best service to customers to ensure their air conditioner and heating units are running at peak efficiency. Many organizations say they are too busy to do an install of an HVAC field service software, but it may be the best time to start seeing where a software solution will come in handy and improve the business.
Delivering superior field service management to customers isn’t an easy task, and can leave many businesses overwhelmed with growing concerns, not just from their customers, but from within their own organizations. Managing work tasks, keeping an eye on expenses, and trying to satisfy customers with speedy service and high first-time fix rates can make for a challenging day without the right tools to complete the job.