Delivering superior field service management to customers isn’t an easy task, and can leave many businesses overwhelmed with growing concerns, not just from their customers, but from within their own organizations. Managing work tasks, keeping an eye on expenses, and trying to satisfy customers with speedy service and high first-time fix rates can make for a challenging day without the right tools to complete the job.
Optimizing your HVAC organization is often overlooked, as 74% of HVAC companies are not using an HVAC field service software. That’s a lot of day-to-day activities that are being left to manual processes that could cause delays in service delivery, excess costs, and irritated customers. Considering how competitive the HVAC industry is, many businesses are still not getting on board with a solution that can address multiple issues and streamline their field service management approach. And considering all the areas an HVAC field service software can address, it would seem like a smart business decision to adopt an automated, mobile, and fully integrated software solution.
Topics: Field Service Management
It should be a given that your field service management software comes with mobile field service app capabilities. It’s 2017, right? With mobile technology available, more and more field service organizations are taking advantage of what they can get done with a small device, as opposed to pen and paper.
Topics: Field Service Management
During the hotter summer months and colder winters months, HVAC field service technicians are generally at their busiest. Extreme temperature changes mean HVAC systems are running, and a slip in peak efficiency will lead to a call for an HVAC technician to come out for a repair.
The new year is right around the corner, so it’s never too early to start thinking of what 2018 will bring for field service management, and what will be the hot topics moving forward. With the field service industry expected to see continuous growth through 2020, 2018 offers field service organizations plenty of time to still get in on the latest technology and innovations to take advantage of the increase in service calls.
What if you could have an advantage over 50% of your competition? Most field serviceorganizations would jump at that chance, considering the service industry across HVAC, Facilities Management, Fire and Life Safety and IT Services is expected to expand well beyond 2020. Having that advantage could be as simple as moving forward with a field service softwaresolution, as 52% of service companies are still doing things manually. Paper, pens, clipboards and filing cabinets, all creating plenty of headaches, while also creating plenty of opportunities for those with a field service software to take advantage of automation and mobility.
The field service software industry is expected to grow globally to $4.45 billion by 2022, a growth of 16.5% per year compounded annually from 2016 numbers. That’s a lot of potential growth across many sectors, and HVAC and refrigeration are pegged to be one of the highest grossing.
Service calls can come in at any moment as sometimes, things just happen. A broken window, a burnt-out lightbulb, or a broken-down hand dryer isn’t something generally planned and put into a preventative maintenance contract when it comes to regularly scheduled maintenance in a facility such as a mall, office building or hotel.
While service managers would prefer to be proactive in their facilities maintenance strategy, from time to time, being reactive is just unavoidable. But that doesn’t mean being proactive is out of the question, as regularly scheduled maintenance will not only keep a facilities machinery, equipment and surfaces in good working order, but also minimize the potential for any reactive problems that may occur.
That’s why recurring maintenance appointments generated by a facilities maintenance software is a good place to start when customers want to avoid unforeseen events. It’s all about planning for the future and utilizing a maintenance schedule to keep things in top working order. On-going maintenance of a property is a fantastic way to improve the longevity of that space, while customers will enjoy that maintenance is taking care of itself.
By signing your customers to preventative maintenance schedules in your facilities management software, service to facilities can be provided at many different time intervals that can be a great resource for revenue. Automatically by the software, as dictated by the service level agreement signed, work orders are generated, ensuring nothing is missed on a contract. Regular maintenance becomes an activity that can be planned, offering your company the opportunity to sell a planned future of maintenance, as opposed to just reactive services.
It becomes costly for your customers to be reactive than proactive, as equipment and machinery that is well maintained and a building space that is properly cleaned won’t require drastic service. A janitorial service provider who vacuums and maintains carpeting in an office space will expand the life of that carpet, which in turn means the office won’t need to spend money on re-carpeting as often. While regular service on equipment will ensure it’s working on peak functionality, as opposed to waiting for it to break and requiring large service or the potential to replace the equipment at great cost.
A facilities maintenance software can’t stop cracks in a window or an unforeseen accident in a washroom, but it can help to limit the number of times customer are calling because they are reacting to a problem that could have been avoided in the first place. It’s not just about selling a service, it’s about selling future longevity for their equipment and space.
Facility management organizations are capitalizing on the high demand for service requests and expanding their operations by utilizing subcontractors to build a flexible workforce. As opposed to having full-time staff and greater costs for administration, janitorial, construction and maintenance organizations are turning to facility maintenance software and third-party service providers to efficiently cover more territory and have more work completed.
Topics: Facility Management Software
When customers experience a situation in which they need a technician on site, the timeless way of getting a hold of a field service organization is to just pick up the phone and call them. For some, that is a simple way of doing business, however, depending on the business and nature of the repair needed, it could mean long hold times waiting for a dispatcher to get on the line, and a lot of information needs to change hands to create the work order. No one wants to spend an extended period on the phone to get a technician on site, so field service management software is designed with many ways to automate the process of creating work orders so that customers can get back to their own business. With quick input from customers, work orders are generated automatically and are ready to be scheduled, without the need to tie up a phone line.